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Help & SupportFrequently Asked Questions

Frequently Asked Questions

Looking for a little more help? You might find your answer in our frequently asked questions (FAQs).

Personal Loans

A personal loan allows you to borrow money to pay for personal expenses (like a holiday, a wedding, car repairs, or travel) and then repay that money over time.

The first step is to apply online. Our digital platform will then assess the information provided and approve, decline, or refer your application to one of our advisers in under 60 seconds.

If you are approved, a loan contract is generated and emailed to you. Once the loan contract is signed electronically, funds are paid directly into your nominated bank account.

You will then repay those funds (plus interest and fees) over the agreed loan term, usually between 1 and 7 years.

Yes, you can pay off your loan in full at any time. An early repayment fee may apply and varies between lenders; details of these fees (if any) will always be on the loan contract you sign.

The short answer is yes. A range of lenders will be willing to look beyond your credit history (within reason) and focus on your strengths, like employment and income. Our platform can help match you with one of these lenders. You can learn more about what information is on your credit report, how we might use that information, and what it means for you by reading our insights.

How many loans you can have will depend primarily on your income. Someone may have five loans, as long as they earn enough to afford the repayments comfortably.

We can offer consolidation if you have multiple loans and want to simplify your finances. With consolidation, you will have just one regular repayment to maintain and a fixed end date. So, you can count down the days until you are debt-free.

Yes, if you are married, de facto or in a civil union, you can choose to apply yourself or with your partner.

Our platform assesses lots of data about you and your circumstances to maximise your chance of approval. This data includes (but is not limited to) your credit profile, employment stability, income, repayment history, and how you manage your money.

Home Loans

We are one of the only digital platforms that will 'vet' your application within seconds, so you know you are mortgage ready. Lending people offers a seamless digital experience that is 100% online. Chat to your adviser, track your application, upload documents, and book calls all from your secure online portal. It's easy and fast.

We genuinely care about our customers. We work with a more comprehensive range of lenders, unique facilities, have highly experienced advisers, and an online intelligent digital platform.

Absolutely! We can offer pre-approval for 90 days. If you are going to an auction, we can guide you through the entire process, with the right buying expectations and approval for the right amount.

Your adviser will contact you to discuss your application, and after this is complete, you will submit it to the ledgers best suited to approve your application. Lenders can take from 1-2 days to 10+ days, depending on the demand. Your adviser will understand your needs in terms of timing and make sure your application is placed with the right lender to meet your deadlines.

Buy a first home, next home, investment property, home renovations, buy a business, debt consolidation, pay tax bills. There are so many options. When you talk to your adviser, they will tailor the right solution for your circumstances.

The rates offered directly through the banks are the same as if you go through a mortgage adviser. With our mortgage advisers, you can relax knowing you have the best Bank or lender for your circumstances. The Bank pays us a commission for processing your application.

Your adviser will help you through the application process once you have completed your online application. You need to confirm your income with a combination of bank statements and payslips; you will require a current valid photo ID and proof of address.

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¹All approvals are subject to responsible lending inquiries. If you sign your loan contracts before 3:00 pm on a weekday, you will receive the funds on the same day. While bank processing times differ, funds usually show up in your account by early evening.

²Annual Interest Rate (AIR) and Annual Percentage Rate (APR): Unsecured interest rates range from 13.90% p.a. to 23.90% p.a.

³Minimum and Maximum Repayment Terms: Repayment terms range from 1 year to 5 years.

⁴Fees: Where Lending People is the creditor, we charge a $174 establishment fee. Lending People does not charge a monthly fee or early repayment fee. Where another provider is the creditor, provider-specific establishment fees, monthly fees, and early repayment fees may apply.

⁵Terms and Conditions: Our services are provided in accordance with our Application Terms & Conditions.

Representative Example of the Total Cost of a Loan: If you borrow $10,000 over a repayment term of 36 months at an AIR of 14.95% p.a., your total repayments will be $12,631.60 (made up of $10,000 principal, a $174 establishment fee, and interest charges of $2,457.60). This example is based on amortised scheduled weekly repayments with a fixed interest rate for the term of the loan.

© The Lending People Limited Trading as Lending People (FSP240365) holds a license issued by the Financial Markets Authority (FMA) to provide financial advice services. Click here to view our Disclosure Statement.